Ready-to-Wear, Bespoke & Made-to-Measure

Legal notes

Correction of errors and inaccuracies:

We like to maintain  the most recent, most accurate and most reliable information on the web site at all times. However, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you have any question you may contact us directly at info@viscontimilano.com.

Typographical errors

In the event ViscontiMilano.com has an item listed at an incorrect price due to typographical error or systems error, ViscontiMilano.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

 

TERMS AND CONDITIONS

Attention, all the straps that we make and sell are VISCONTI MILANO straps. They are not at all official watchstraps from the brands of watches that are noted or showed on this website.
We are not affiliated with any watch brand company. All watches, likeness, and logos are trademarks or registered trademarks of their respectively owners.

VISCONTI MILANO is an independent company and NOT affiliated with any other watch brand company mentioned in the website.

Viscontimilano.com disclaims any proprietary interest in trademarks, service marks, logos, slogans, domain names and trade names other than its own. All other trademarks that appear on this site are the property of their respective owners, who are not affiliated with, connected to, or sponsored by us or our affiliates. You agree not to display or use such marks in any way, without obtaining permission of the owner of the trademark.

Timepieces, watches and other accessories used for Visconti Milano® products demonstration are not included in price and are not for sale.

 

I : LEGAL NOTICE

About us

The website www.viscontimilano.com (hereafter referred to as the “website”) is owned and edited by the company D GROUP EUROPE Ltd (hereafter referred to as the “Company”), UK headquartered at Dashwood House 69 Old Broad Street London, EC2M 1QS, ENGLAND. We are registered in England and Wales under company number 09089053.
II : TERMS AND CONDITIONS OF SALE

N°1 – Scope of application

These standard terms of sale apply to the contract entered into VISCONTI MILANO, a brand owned by D GROUP EUROPE Ltd a public limited liability company , registered at the London (England) Company Register, under No. 09089053 and having its registered office at Dashwood House 69 Old Broad Street London, EC2M 1QS, ENGLAND (hereinafter referred to as “VISCONTI MILANO”) and the consumer, the client of the online boutique www.viscontimilano.com (hereinafter referred to as the “Client”).

 

For these purposes, “consumer” shall mean any natural person acting for the satisfaction of her personal needs, to the exclusion of any professional needs.

 

N°2 – Purpose

The purpose of these standard terms is to define the contractual conditions applicable to the sale of the VISCONTI MILANO leather products and watch-straps from the online boutique accessible at www.viscontimilano.com.

These standard terms are supplemented by the order form, filled out online by the Client, all of which together form the sales contract entered into between the parties.

 

N°3 – Territorial scope

VISCONTI MILANO watch-straps can be ordered for delivery to all countries, provided that the Client’s address is served by VISCONTI MILANO’s express carrier.

 

N°4 – Characteristic of the products offered

The products offered (hereinafter the “Product(s)”) are those appearing in the catalogue published on the pages of the online boutique www.viscontimilano.com.

Each Product is accompanied by a detailed description prepared by VISCONTI MILANO. Although the catalogue’s photographs are as accurate as possible, they cannot be perfectly similar to the product offered, the color of which may vary.

Any clarifications can be requested in writing or by telephone from the Customer Service department, the contact information of which is indicated in the “Customer Service” article below.

In order to preserve their quality and appearance, VICONTI MILANO leather watch straps must never be immersed in water and, more generally, must not be exposed to any liquid other than the maintenance products recommended by VISCONTI MILANO.

VISCONTI MILANO leather watch straps are not intended to be worn while engaging in manual or sports activities, exclusively rubber straps can be used for sports and water activity.

The Client is informed that leather and rubber can potentially cause allergic skin reactions in certain people. Accordingly, the Client should make sure that s(he) does not have this type of allergy to leather before wearing a VISCONTI MILANO watch strap.

 

N°5 – Order

A Buyer wanting to place an order for a Product must :

  • fill out the online order form, selecting all of the references of the Products chosen, in accordance with the process indicated; the Client is entitled to change her/his mind at any time in order to modify her/his choices ;
  • give her/his client number, or fill out the identification sheet on which s(he) will indicate her/his contact information and the desired delivery address ;
  • confirm her/his order, after having checked it ;
  • make payment in the conditions stipulated in the “Payment” article below.

Confirmation of the order expresses the Client’s acceptance of the VISCONTI MILANO offer appearing on the order form, as well as the Client’s acceptance of these standard terms of sale.

VISCONTI MILANO will acknowledge receipt of the order by sending an e-mail to the Client’s address.

VISCONTI MILANO reserves the right not to accept an order if it believes that the Client is not acting as a consumer or may be insolvent, or if VISCONTI MILANO suspects fraud.

 

 

N°6 – Prices

The prices appearing in the online catalogue are expressed in euros.

Prices are understood to include all taxes on the date of the order. If value added tax is not applicable given the Client’s country of residence, the price shall be calculated without value-added tax; this is expressly mentioned at the time of the order, as well as on the invoice.

The price of the Products does not include delivery expenses, which are invoiced separately, for a fixed amount indicated on the pages of the online boutique www.viscontimilano.com, as well as on the order summary.

Any customs duties and taxes other than value-added tax are also invoiced over and above the selling price.

 

N°7 – Payment

The price of the Products is due at the time of the order.

Payments must be made by credit card; payments will be made using the online payment platform of VISCONTI MILANO’s bank, to which the client will be automatically guided.

The Client is informed that VISCONTI MILANO requires the use of the 3D Secure or Verified by Visa security mechanisms, depending on the Client’s card. The Client must ask her/his bank for access to these services.

The buyer’s account will be debited on the date of the order.

A hardcopy invoice, indicating the invoice’s payment, will be sent to the Client with the package containing the Product.

 

N°8 – Reservation of title

The Products shall remain VISCONTI MILANO’s property, until they have been paid for in full.

 

N°9 – Delivery

The Products are delivered by an express delivery carrier, to the address indicated on the order form. The Client can ask that the Product be delivered to a third party, to the latter’s address. VISCONTI MILANO does not accept orders having as a delivery address a “PO BOX”.

VISCONTI MILANO will inform the Client once the Product has been dispatched, as well as if it has used a package tracking mechanism offered on the carrier’s website. In the event of a simultaneous order for a watch strap and another other leather Product, the watch strap(s) can be delivered in separate packages.

The deadline by which VISCONTI MILANO covenants to deliver the Product is indicated on the relevant online boutique page. This date is also mentioned on the Client’s online order form. VISCONTI MILANO shall immediately inform the Client if it is aware that it is possible that the Products will not be delivered by the announced delivery date.

If the indicated delivery deadline is overrun by more than seven days, the Client shall be entitled to ask VISCONTI MILANO to cancel the sale, in which case this request must be made by registered mail with return receipt. The Client shall be reimbursed in the same conditions as for the cancellation stipulated in the article below.

The cancellation stipulated in this article only concerns Clients having their habitual residence in the European Union.

In the event of damages during transport, a reasoned complaint must be made to the carrier within three days of the delivery.

If the Product ordered is not available, VISCONTI MILANO shall inform the Client by e-mail. The Client will then be reimbursed without delay and, at the latest, within thirty days from the payment of the amounts that s(he) has paid. Thereafter, these amounts shall accrue interest at the official rate.

 

N°10 – Right to cancel

The benefit of this article only concerns Clients having their habitual residence in the European Union.

The Client shall have a period of seven days from delivery to cancel her/his order, without having to indicate the reason, and without having to pay a penalty, with the exception of return expenses. The Client can also exercise her/his right to cancel before her/his order is dispatched.

In this case, the Client will be responsible for returning the product to the VISCONTI MILANO address indicated in the “Customer Service” article below, by package sent by registered mail with return receipt. The Product must be complete in its packaging and be accompanied by a copy of the purchase invoice, as well as an invoice for the return expenses, made out in the Client’s name. The risks of return are assumed by the Client.

If the Product is to be delivered to a third-party, the latter can only request an exchange. No reimbursement can be made to a third-party recipient in the event of a difference of price. The Client shall keep her/his right to cancel, regardless of the circumstances.

In this case, the Product and the delivery expenses shall be reimbursed to the Client within thirty days following the date on which the cancellation was requested. Thereafter, the amount due shall accrue interest at the official rate in force. Reimbursements are made by crediting the credit card with which the Client paid for the Product.

 

The right to cancel stipulated in this article does not apply to watch straps that the Client personalizes by selecting one or more technical or size options offered at the time of her/his order.

 

N°11 – Warranties

The Products are covered by the legal warranty of conformity provided for by European Union. This warranty must be mentioned by the Client within two years from delivery.

Any watch strap delivered, the size of which varies by more than two-tenths of a millimeter in terms of the width of the box and by more than two millimeters as regards the length of the box, compared to the dimensions of the Client’s order, shall be deemed to conform to said order.

The Products are also covered by the hidden defect warranty. This warranty must be mentioned by the Client within two years from the discovery of the defect.

VISCONTI MILANO shall not be responsible for the deterioration of a Product that has been used by the Client in a manner inconsistent with its intended use, or in a manner inconsistent with VISCONTI MILANO’s recommendations.

 

N°12 – Liability

VISCONTI MILANO is bound by a best efforts obligation with respect to the online selling process; it cannot be held liable for damages resulting from the use of the Internet network, such as lost data, intrusion, the action of viruses, or a service interruption

VISCONTI MILANO shall not be responsible for the non-performance or improper performance of this online sales contract if this non-performance or improper performance is attributable either to the consumer, or to the unforeseeable, unstoppable act or fault of a third-party, or to a force majeure situation.

 

N°13 – Intellectual property

All of the components of the VISCONTI MILANO online boutique site are and shall remain the exclusive property of VISCONTI MILANO.

No one is authorized to represent, reproduce or reuse, in any way whatsoever, including partially, components of the site, be they software programs, visuals or sound elements.

 

N°14 – Personal information

VISCONTI MILANO collects and processes the personal information provided by the Client, solely for the purposes of filling the Client’s order. VISCONTI MILANO shall be entitled to send the Client e-mails, in order to inform the Client of changes to its catalogue. The Client shall be entitled to ask to no longer receive these solicitations, by clicking on the link provided for this purpose.

 

 

N°15 – Agreement of proof

These standard terms, the order form confirmed by the Client, the invoice, and the information recorded at the time of the Client’s placing of the order shall be kept by VISCONTI MILANO on an electronic medium containing a mechanism ensuring the integrity of said information.

The aforementioned electronic recordings shall be deemed by the parties as proof of the communications, order and online selling contract entered into between them.

The Client agrees to receive the various communications referred to in these standard terms, in particular, concerning the delivery and return of the Products, by e-mail, to her/his address declared at the time of the order.

If the Client chooses to contact VISCONTI MILANO by e-mail, s(he) agrees that the latter will use e-mail to reply to her/his email communication.

 

N°16 – Customer Service

Any request for cancellation, rescission, exchange or warranties of the Products, and any complaint, must be made either by postal mail, to the postal address D GROUP EUROPE Ltd / VISCONTI MILANO – online sale : Dashwood House, 69 Old Broad Street London, EC2M 1QS, ENGLAND, by e-mail, to the address info@viscontimilano.com, or by telephone, on telephone number : +44 20 70784040.

 

N°17 – Law and Jurisdiction

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by England and Wales law.  Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

N°18 – Assignment of jurisdiction

Any dispute arising from the validity or performance of this sales contract or from the interpretation of its clauses shall be referred to Her Majesty’s Courts of Justice of England and Wales.

 

N°19 – Third Party Rights

A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

 

N°20 – Privacy Policy

 

 

 

  1. About uswww.viscontimilano.com is operated by D Group Europe Limited (Visconti Milano). For the purpose of the Data Protection Act 1998 (the Act), the data controller is D Group Europe Limited of Dashwood House, 69 Old Broad Street London, EC2M 1QS, , United Kingdom. We are registered in England and Wales under company number 09089053.Visconti Milano is committed to protecting and respecting your privacy. Visconti Milano has therefore developed this policy (together with our terms of use and any other documents referred to on it) to set out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.By using the www.viscontimilano.com website and/or ordering products from our site, you agree to the terms of this Privacy Policy and consent to the collection, use and the disclosure of your information by Visconti Milano on the terms described in this policy.

    2.    Information we may collect from you and use made of the information

    We may collect and process the information that you provide to us when completing forms on our site www.viscontimilano.com (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services.  Similarly, if you contact us we may keep copies of that correspondence.

    We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Please refer to section 7 if you wish to opt-out.

    When ordering products from us, we will collect details of your transactions (including credit/debit card information) and the fulfillment of your orders.

    Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access may also be recorded.

    There are various reasons for this. Visconti Milano must ensure that content from our site is presented in the most effective manner for you and for your computer. It also enables us to carry out our obligations under any contract that you and Visconti Milano enter into.

    We may use the information we collect about you to provide you via email with information, products or services that you request from us or which we feel may interest you, to notify you about changes to our service or for marketing purposes. We will not pass your details to any third parties for any purpose. If you do not wish to be contacted by us in this way, please see section 8 below for further details.

    3.    IP addresses

    We may collect information about your computer, including where available your IP address, operating system and browser type and for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

    4.    Cookies

    For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer.

 

What are cookies?

Cookies are small files stored on your computer or other device when you visit certain web pages.
For more information on cookies, please visit www.aboutcookies.org (this link opens in a new window). Please note that Visconti Milano cannot be held responsible for the content of external websites.

How does Visconti Milano use Cookies?

Visconti Milano use cookies to optimize your online experience. Using this website means you consent to our use of cookies.

We use cookies to keep track of information about your visit to our site, including which products you add to your shopping bag, and to remember you when you return to our site. We use a cookie to indicate your general location for the purposes of setting the appropriate currency for displaying prices and for online shopping.

We also use cookies to collect anonymous information about visits to our site. We use the information collected to improve the experience of visiting our site. For more information see the full list of cookies that we set and their purpose below.

OscID This cookie enables the add-to-bag and shopping basket functionality of the Visconti Milano site. The site will not operate correctly without it.
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These cookies are required by the Google Analytics service that anonymously tracks user behaviour and statistics. This information enables us to improve the Visconti Milano website for visitors.
Locale This cookie anonymously registers the broad geographical location (country level) of visitors so as to enable the site to display location appropriate content and the correct currency.

Managing Cookies

You may adjust the settings in your browser to prohibit the setting of cookies. If you do so, our website will not work correctly for you. You will not be able to add products to your shopping basket. You will be able to use the site to browse products for research.

For information on how to change your browser’s cookie settings, follow the links related to your browser below (these links open in a new window). Please note that Visconti Milano cannot be held responsible for the content of external websites.

 

Microsoft Internet Explorer
Mozilla Firefox
Google Chrome
Safari

 

For other browser software, you should consult the relevant online help information or documentation supplied with the product.

  1. Web BeaconsWeb beacons, also known as “clear gifs,” “one-pixel gifs,” “web bugs,” “Internet tags” or “pixel tags,” are small graphic images on a website or in an e-mail that allow us and third parties to monitor the activity on our site or to make cookies more effective.  Web beacons allow us, or third parties working on our behalf, to gauge and enhance the effectiveness of our marketing by transmitting information about whether you follow links in our e-mails or website, and by gathering information about the sites you visit before and after visiting our website. We use log files to store the data that is collected through Web beacons.6.    Where we store your personal dataThe data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

    All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

    7.    Disclosure of your information

    We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

    This may be the case where we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets or if Visconti Milano or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

    Moreover, we will do so if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of sale or of use  and other agreements; or to protect the rights, property, or safety of Visconti Milano, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

    Third party service providers may be appointed to administer and/or operate certain functions or services on our behalf, the proper performance of which may require a transfer of the information submitted by you. The functions or services include, for example, administering our site, delivery of marketing or other communications to you about our products, services or special events, and delivery of products requested or ordered by you, as applicable. Any such transfer shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those functions or services.

    We may also share your personal information with other third parties for joint marketing and promotions of products, services or events that may be of interest to you. Any transfers of Personal Information shall be subject to confidentiality and security obligations and for the sole purpose of the performance of those obligations.

    For information on how to opt-out of allowing us to use your Personal Information for marketing, see section 8 below. You should be aware, however, that even if you opt-out of allowing us to use your information for marketing campaigns, we may still share certain information with third parties to comply with legal obligations.

    8.    Your rights and Opting-Out

    If at any time you decide that you do not or no longer wish to receive information from us which is intended to keep you up to date regarding our services or about products or services offered by us or offered by carefully selected third parties that we think might be of interest to you or for marketing purposes, you are entitled to opt-out of this process by following the unsubscribe link present in all email marketing messages that we issue or by emailing us at customerservices@viscontimilano.com with the subject line “Do not contact me”. Alternatively, you can write to us at: D Group Europe Limited / Visconti Milano, Customer Services, Dashwood House 69 Old Broad Street London, EC2M 1QS, United Kindom.

    Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

    9.    Access to information

    You have the right to access information held about you at any time or to contact us to provide you with any updates or changes to your information. Your right of access can be exercised in accordance with the Act.

    10.    Changes to our privacy policy

    We reserve the right, in our sole discretion, to modify, alter or otherwise update this policy at any time and you agree to be bound by such modifications, alterations or updates. We will notify you of material changes to this Privacy Policy by posting the revised policy with the date it was revised on this page and if you have registered with us, we may notify you by email to your email address of record. Your continued use (including access, browsing and/or use of any interactive feature) of our site constitutes your agreement to this Privacy Policy and any updates. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the Personal Information we collect.

    11.    Security

    Protecting your information is of primary concern to us. We store the information that we collect on secure servers and otherwise take reasonable precautions to protect your Personal Information.

    However, we cannot warrant and do not represent that our level of security meets or exceeds any specific standards. No Internet transmission is 100% secure or error-free, nor is stored data free from vulnerabilities. We cannot guarantee the security of our website, databases or services, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet. We are not responsible for the actions of third parties.

    12.    Contact us

    If you have any questions, comments or requests concerning this Privacy Policy, or if you would like us to update any information we have about you, please contact us by:
    ·    Sending an email to customerservices@viscontimilano.com
    ·    Calling us at +44 (0) 20 70784040
    ·    Writing to us at Customer Services, D Group Europe Limited / Visconti Milano, Dashwood House 69 Old Broad Street London, EC2M 1QS, United Kingdom.

    13.    Data Protection Act 1998

    For your information (and we hope reassurance) D Group Europe Limited in the United Kingdom is formally registered under the Data Protection Act above to hold and use personal data (in accordance with the provisions of the Act). Such registration has a register entry number of ZA084278, and is renewable annually.

    LAST UPDATED: 14th December 2014

    D Group Europe Limited is a private company registered in England and Wales, Company No. 09089053

    Registered Office: Dashwood House, 69 Old Broad Street London, EC2M 1QS, , United Kingdom

    © D Group Europe Limited, 2014 All Rights Reserved.

 

N°21 – Visconti Milano & CITES

The Convention on International Trade in Endangered Species of Wild Fauna and Flora, also known as CITES, aims to ensure that trade in specimens of wild animals and plants does not threaten the survival of endangered species in the wild by regulating and monitoring their international trade. The CITES Secretariat is administered by the United Nations Environment Programme (UNEP) and the Convention came into force in 1975.

HOW IT OPERATES
Approximately 5,000 species of animals and 28,000 species of plants are protected by CITES against over-exploitation through international trade. CITES works by subjecting international trade in specimens of selected species to certain controls. All import, export, re-export and introduction from the species covered by the Convention must be authorized through a licensing system.

SUSTAINABLE SOURCING
Visconti Milano only produces merchandise using skins from sustainable sources. We do not use species threatened with extinction. The CITES convention skins we import into the EU are accompanied by an export certificate issued by the government of the country of origin.

The rules and legislation vary from country to country. For these reasons, shipment of products may be delayed pending the receipt of the necessary authorizations from the exporting and importing countries.

The Visconti Milano website only sells merchandise made from CITES listed animals within the United Kingdom and European Union.

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